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  • How do I open an account with SNSF?
    Opening an account with SNSF is quick and easy. 1. Navigate to the “Open an Account” button on the Home page of the website. 2. Use the e-KYC tool, fill in all the required details and upload the necessary documents. 3. Upon verification these details, your account will be active and you can start your investing journey.
  • I already have a DEMAT account, can I port its management to SNSF?
    Yes. Porting management of an existing DEMAT account involves a few additional steps to protect the investor. Get in touch with our customer service team on and we will guide you through the process.
  • What are the advantages of transferring ownership of my existing DEMAT account?
    Maintaining a DEMAT account is like maintaining a bank account for your shares. Having multiple accounts may benefit you depending on your requirements. Multiple accounts will lead to maintaining and compliance associated with multiple accounts. Also, it would split your holdings into multiple accounts.
  • What is Margin Money?
    Margin money is a requirement of the Securities and Exchange Board of India (SEBI). It is the amount of money a Client needs to keep as a credit balance with the Clearing Corporation (CC) to be able to make a trade. Margin money can vary from script to script and from segment to segment (such as Equity Cash, Equity F&O, Currency, Commodity). Margin money can range from 10% to 100% of the trade value. Margin Money is calculated by the exchange. Any shortfall in the margin arising from Mark to Market (M2M) loss, must be paid immediately by the Client.
  • If I don’t have a Credit Balance with the CC, I can’t execute a trade?
    Yes. Without adequate margin money credited to the CC, a trade can not be executed as stipulated by the SEBI.
  • How do I make a payment against my trade?
    During the KYC process, a single Bank Account will be registered with SNSF. This Bank Account must be owned by you. It will be known as your Designated Bank Account. All payments to settle trades will be processed through this account only.
  • Can I see a list of my holdings in my DEMAT account?
    Yes. You can login to your DEMAT account and view your holdings in real time. Furthermore, you will receive a Statement of Holdings at the end of every trading week from SNSF.
  • What is the settlement period for a trade?
    The settlement period for a trade in the Equity markets is T+1. Here, T stands for the date the trade was executed. Therefore, all trades and dues are cleared within 1 working day from the date of execution.
  • What is SEBI?
    SEBI stands for the Securities and Exchange Board of India. SEBI is the premier regulatory authority for the stock markets and other investment activities. To know more about SEBI, visit their website
  • How do I Escalate My Query/Complaint?
    If you have a concern about the service we have provided, you may escalate your complaint by contacting us on the phone number given in our Contact Us section or write to us at with your detailed complaint. We will ensure to offer you a speedy resolution.
  • What is ODR?
    Online Dispute Resolution is a mechanism for addressing the investor's complaints. 1. SEBI’s Online Resolution of Disputes in the Indian Securities Market: o SEBI (Securities and Exchange Board of India) has introduced an online dispute resolution (ODR) mechanism for investors. You can find detailed information in this circular. (SEBI | Online Resolution of Disputes in the Indian Securities Market) o The ODR portal allows you to raise complaints related to stockbrokers and other market intermediaries. 2. NSE (National Stock Exchange) Investor Service Portal - Nice Plus: o To file a complaint against stockbrokers or trading members, you can use the NSE’s online investor service portal called Nice Plus. o Register on Nice Plus using your Permanent Account Number (PAN) and provide details such as your name, contact number, and permanent address. (Register on Nice Plus using your Permanent Account Number (PAN) and provide details such as your name, contact number, and permanent address) 3. SCORES (SEBI Complaints Redress System): o Investors can lodge complaints against stockbrokers through SCORES, which is SEBI’s centralized web-based system. o Visit the SCORES portal to register your complaint. (SCORES portal) 4. Online Dispute Resolution (ODR) Portal: o If your issue remains unresolved, consider using the ODR Portal. Log in with your PAN and mobile number to initiate the dispute resolution process, which may involve mediation, arbitration, or adjudication. (Log in with your PAN and mobile number to initiate the dispute resolution process, which may involve mediation, arbitration, or adjudication) Remember to keep relevant documents and details handy when filing a complaint. These mechanisms aim to ensure fair and efficient resolution for investors in the Indian securities market.
  • What is CUSPA?
    CUSPA stands for Client Unpaid Securities Pledged Account. It is a mechanism used in stock broking to manage and secure unpaid securities that a client has purchased but not yet paid for in full. It is regulatory framework introduced by SEBI vide its circular CIR/HO/MIRSD/DOP/CIR/P/2019/75 dated 20th June 2019.
  • How does CUSPA work?
    The CUSPA account is created to pledge securities that the Client has purchased but not paid for fully. The Securities are pledged to the broker via an Auto Pledge system Upon receipt of the payment from the client, the broker will unpledge the securities and it will reflect as "Free Balance" in the Client's holding statement If the payment for the Securities is not received, the broker can dispose of the Securities to recover the outstanding
  • How Much Time do I have to Pay for the Unpaid Securities
    The timelines to pay for the unpaid securities are: Payout date + 5 working days (T+6 days) If the payment is not received by 3pm on the due date, the said securities will be sold by the broker on the open market to recover the unpaid amount
  • What Value of Securities and Pledged in CUSPA
    Securities worth the Unpaid or Debit balance amount + a haircut margin as specified from time to time are pledged to the CUSPA account.
  • What are the Charges Associated with the CUSPA account?
    The charges associated with the CUSPA account are as follows: Auto Pledging Amount = 25/- + 18% GST per ISIN Auto Unpledging Amount = 25/- + 18% GST per ISIN

Still Have Questions?

Email us on and we will do our best to help you. 

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