Question 1

How do I open an account with SNSF?

Accepted Answer

Opening an account with SNSF is quick and easy. 
Using the Offline System:
1. Navigate to the "Support" section
2. Click on "Downloads"
3. Fill out the DEMAT Account Opening Form & Trading Account Opening Form
4. Please print and certify all supporting documents as required
5. Please read the document carefully
6. Contact our team at info@namansec.com(info@namansec.com)
7. They will coordinate the document collection and verification
Using the Online System:
1. Navigate to the “Open an Account” button on the Home page of the website. 
2. Use the e-KYC tool, fill in all the required details and upload the necessary documents. 
3. Upon verification these details, your account will be active, and you can start your investing journey.

https://static.wixstatic.com/media/0f98fe_7d256346ba01402da9fa2dc6eaeea24e~mv2.png

Question 2

I already have a DEMAT account, can I port its management to SNSF?

Accepted Answer

Yes. Porting management of an existing DEMAT account involves a few additional steps to protect the investor. Get in touch with our customer service team on help@namansec.com (mailto:help@namansec.com)and we will guide you through the process.

Question 3

What are the advantages of transferring ownership of my existing DEMAT account?

Accepted Answer

Maintaining a DEMAT account is like maintaining a bank account for your shares. Having multiple accounts may benefit you depending on your requirements. Multiple accounts will lead to maintaining and compliance associated with multiple accounts. Also, it would split your holdings into multiple accounts.

Question 4

What is Margin Money?

Accepted Answer

Margin money is a requirement of the Securities and Exchange Board of India (SEBI). It is the amount of money a Client needs to keep as a credit balance with the Clearing Corporation (CC) to be able to make a trade. Margin money can vary from script to script and from segment to segment (such as Equity Cash, Equity F&O, Currency, Commodity). Margin money can range from 10% to 100% of the trade value.

Margin Money is calculated by the exchange.  Any shortfall in the margin arising from Mark to Market (M2M) loss, must be paid immediately by the Client.

Question 5

If I don’t have a Credit Balance with the CC, I can’t execute a trade?

Accepted Answer

Yes. Without adequate margin money credited to the CC, a trade can not be executed as stipulated by the SEBI.

Question 6

How do I make a payment against my trade?

Accepted Answer

During the KYC process, a single Bank Account will be registered with SNSF. This Bank Account must be owned by you. It will be known as your Designated Bank Account. All payments to settle trades will be processed through this account only.

Question 7

Can I see a list of my holdings in my DEMAT account?

Accepted Answer

Yes. You can login to your DEMAT account and view your holdings in real time. Furthermore, you will receive a Statement of Holdings at the end of every trading week from SNSF.

Question 8

What is the settlement period for a trade?

Accepted Answer

The settlement period for a trade in the Equity markets is T+1. Here, T stands for the date the trade was executed. Therefore, all trades and dues are cleared within 1 working day from the date of execution.

Question 9

What is SEBI?

Accepted Answer

SEBI stands for the Securities and Exchange Board of India. SEBI is the premier regulatory authority for the stock markets and other investment activities. To know more about SEBI, visit their website www.SEBI.gov.in (www.SEBI.gov.in)

Question 10

How do I Escalate My Query/Complaint?

Accepted Answer

If you have a concern about the service we have provided, you may escalate your complaint by contacting us on the phone number given in our Contact Us (https://www.namansec.com/contact-8)section or write to us at grievance@namansec.com (grievance@namansec.com)with your detailed complaint.

To follow up on the status of your complaint, you can email us on grievance@namansec.com (grievance@namansec.com)and we will update you on the status of your complaint.

We will ensure to offer you a speedy resolution.

Question 11

What is ODR?

Accepted Answer

Online Dispute Resolution is a mechanism for addressing the investor's complaints.

1.	SEBI’s Online Resolution of Disputes in the Indian Securities Market:
o	SEBI (Securities and Exchange Board of India) has introduced an online dispute resolution (ODR) mechanism for investors. You can find detailed information in this circular. (SEBI | Online Resolution of Disputes in the Indian Securities Market)(https://smartodr.in/login)
o	The ODR portal allows you to raise complaints related to stockbrokers and other market intermediaries.
2.	NSE (National Stock Exchange) Investor Service Portal - Nice Plus:
o	To file a complaint against stockbrokers or trading members, you can use the NSE’s online investor service portal called Nice Plus.
o	Register on Nice Plus using your Permanent Account Number (PAN) and provide details such as your name, contact number, and permanent address. (Register on Nice Plus using your Permanent Account Number (PAN) and provide details such as your name, contact number, and permanent address)(https://www.sebi.gov.in/legal/circulars/jul-2023/online-resolution-of-disputes-in-the-indian-securities-market_74794.html?g=BPBGHP)
3.	SCORES (SEBI Complaints Redress System):
o	Investors can lodge complaints against stockbrokers through SCORES, which is SEBI’s centralized web-based system.
o	Visit the SCORES portal to register your complaint. (SCORES portal)(https://scores.gov.in/scores/Welcome%29)
4.	Online Dispute Resolution (ODR) Portal:
o	If your issue remains unresolved, consider using the ODR Portal. Log in with your PAN and mobile number to initiate the dispute resolution process, which may involve mediation, arbitration, or adjudication. (Log in with your PAN and mobile number to initiate the dispute resolution process, which may involve mediation, arbitration, or adjudication)(https://support.fyers.in/portal/en/kb/articles/how-to-file-a-complaint-against-a-stock-broker)

Remember to keep relevant documents and details handy when filing a complaint. These mechanisms aim to ensure fair and efficient resolution for investors in the Indian securities market.

Question 12

What is CUSPA?

Accepted Answer

CUSPA stands for Client Unpaid Securities Pledged Account. 
It is a mechanism used in stock broking to manage and secure unpaid securities that a client has purchased but not yet paid for in full. 
It is regulatory framework introduced by SEBI vide its circular CIR/HO/MIRSD/DOP/CIR/P/2019/75 (https://www.sebi.gov.in/legal/circulars/jun-2019/handling-of-clients-securities-by-trading-members-clearing-members_43347.html)dated 20th June 2019.

Question 13

How does CUSPA work?

Accepted Answer

The CUSPA account is created to pledge securities that the Client has purchased but not paid for fully.
1. The Securities are pledged to the broker via an Auto Pledge system
2. Upon receipt of the payment from the client, the broker will unpledge the securities and it will reflect as "Free Balance" in the Client's holding statement
3. If the payment for the Securities is not received, the broker can dispose of the Securities to recover the outstanding

Question 14

How Much Time do I have to Pay for the Unpaid Securities

Accepted Answer

The timelines to pay for the unpaid securities are:
1. Payout date + 5 working days (T+6 days)
2. If the payment is not received by 3pm on the due date, the said securities will be sold by the broker on the open market to recover the unpaid amount

Question 15

What Value of Securities are Pledged in CUSPA?

Accepted Answer

Securities worth the Unpaid or Debit balance amount + a haircut margin as specified from time to time are pledged to the CUSPA account.

Question 16

What are the Charges Associated with the CUSPA account?

Accepted Answer

The charges associated with the CUSPA account are as follows:
1. Auto Pledging Amount = 25/- + 18% GST per ISIN
2. Auto Unpledging Amount = 25/- + 18% GST per ISIN

Question 17

Can you Highlight the CUSPA Process including Charges using an Example?

Accepted Answer

Sure. To better understand how the CUSPA system works, please refer to the example below:
1. Your Beginning of the Day (BOD) balance in the ledger is +10,000/-
2. You purchase 15,000/- worth of securities as on 3:30pm on T Day
3. Your debit balance is 15,000 - 10,000 = 5,000/- as on End of Day (EOD) on T Day
4. Securities worth 5,000/- + a haircut margin will be pledged to the CUSPA account
5. If you make a payment for the 5,000/- worth of securities + all charges on the T+6th day, the securities will be unpledged from the CUSPA account and will show as a "Free Balance" in your holding account
6. If you do not make a payment of 5,000/- + all charges on the T+6th day, the securities pledged in the CUSPA account will be sold in the market to recover the debit balance (5,000/- in this case) + all applicable charges

Question 18

Will brokers still play a role in the transfer of securities under the new Direct Payout of Securities Mechanism?

Accepted Answer

Brokers will primarily handle the trade execution, while the clearing corporation will manage the direct transfer of securities to the investor's demat account.
Brokers will still be expected to mark any securities as pledged for CUSPA, MTF or any other facility. They will also be one point contact for making any changes to the DEMAT account.

Question 19

Does the Direct Payout of Securities Mechanism affect all types of securities?

Accepted Answer

Yes, the Direct Payout of Securities mechanism applies to all securities traded on the stock exchange, including equity shares, bonds, and mutual funds.

Question 20

I have multiple DEMAT accounts with multiple brokers. Which DEMAT account will be securities be credited in?

Accepted Answer

Under the new Direct Payout of Securities Mechanism, every broker is mandated by the SEBI to mark one DEMAT account per UCC (Unique Client Code) as the “Primary” DEMAT account. All transactions executed by said Broker will be credited to the Primary DEMAT account of the Client.

Question 21

What if I want the securities purchased from a particular trade to be credited to another DEMAT account?

Accepted Answer

You would have to carry out an off-market transfer. The payout of securities will only happen in the DEMAT account that is marked as Primary.

Question 22

What is a Payout Instruction?

Accepted Answer

A Payout Instruction is when the client informs SNSF that they would like the payout to be transferred to their account. The regulatory framework mandates that all client funds must be settled and credited back to the clients at the end of every quarter (quarterly settlement).

However, some clients might prefer to leave a credit balance in their account in the event of an opportunity in the markets. In that case, the client must:
1. Send an email from their registered email address to accounts@namansec.com (accounts@namansec.com)
2. In the email, the client must mention whether they would like the payout credited on a bill-to-bill cycle or upon request. 
3. Bill to bill credit is when SNSF will credit the payout to the client against every bill, i.e. when such credit occurs
4. Upon Request is when SNSF will credit the payout only when the client instructs them for the same. This can be done only be sending an email to accounts@namansec.com (accounts@namansec.com)from the client's registered email address
5. The Client can also scroll to the bottom of the Homepage and click on "Payout Instruction" to process the request

Question 23

Can I do my reKYC online?

Accepted Answer

Yes!
SNSF has a digital platform to help you modify your details digitally. Watch the video for a step-by-step guide on digitally filling your KYC modifications.

https://video.wixstatic.com/video/0f98fe_689a491f33524ef68d57c2e5259f772e/1080p/mp4/file.mp4

SHREE NAMAN SECURITIES AND FINANCE

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