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Investor Charter



  • To hold securities of investors in dematerialised form and facilitate its transfer, while ensuring safekeeping of securities and protecting interest of investors.


  • To provide timely and accurate information to investors with regard to their holding and transfer of securities held by them.


  • To provide the highest standards of investor education, investor awareness and timely services so as to enhance Investor Protection and create awareness about Investor Rights.


Details of business transacted by the Depository and Depository Participant (DP)

A Depository is an organization which holds securities of investors in electronic form. Depositories provide services to various market participants - Exchanges, Clearing Corporations, Depository Participants (DPs), Issuers and Investors in both primary as well as secondary markets. The depository carries out its activities through its agents which are known as Depository Participants (DP). Details available on the link

Description of services provided by the Depository through Depository Participants (DP) to investors

(1) Basic Services

Sr. No.Brief about the Activity / ServiceExpected Timelines for processing by the DP after receipt of proper documents

1Dematerialization of securities7 days

2Rematerialization of securities7 days

3Mutual Fund Conversion / Destatementization5 days

4Re-conversion / Restatementisation of Mutual fund units7 days

5Transmission of securities7 days

6Registering pledge request15 days

7Closure of demat account30 days

8Settlement InstructionDepositories to accept physical DIS for pay-in of securities upto 4 p.m and DIS in electronic form upto 6 p.m on T+1 day

(2) Depositories provide special services like pledge, hypothecation, internet based services etc. in addition to their core services and these include

Sr. No.Type of Activity /ServiceBrief about the Activity / Service

1Value Added ServicesDepositories also provide value added services such as
a. Basic Services Demat Account (BSDA)
b. Transposition cum dematerialization
c. Linkages with Clearing System
d. Distribution of cash and non-cash corporate benefits (Bonus, Rights, IPOs etc.), stock lending.

2Consolidated Account statement (CAS)CAS is issued 10 days from the end of the month (if there were transactions in the previous month) or half yearly(if no transactions) .

3Digitalization of services provided by the depositoriesDepositories offer below technology solutions and e-facilities to their demat account holders through DPs:
a. E-account opening
b. Online instructions for execution
c. e-DIS / Demat Gateway
d. e-CAS facility
e. Miscellaneous services

Details of Grievance Redressal Mechanism

(1) The Process of investor grievance redressal1Investor Complaint/ GrievancesInvestor can lodge complaint/ grievance against the Depository/DP in the following ways:a. Electronic mode -
(i) SCORES (a web based centralized grievance redressal system of SEBI)
(ii) Respective Depository's web portal dedicated for the filing of compliant

(iii) Emails to designated email IDs of Depository -

b. Offline mode :

For tracking of your grievance, we request you to submit the same online through the portal.
The complaints/ grievances lodged directly with the Depository shall be resolved within 30 days

2Investor Grievance Redressal Committee of DepositoryClick here

3Arbitration proceedingsClick here

(2) For the Multi-level complaint resolution mechanism available at the Depositories please refer to link Complaint Resolution process at Depositories

Guidance pertaining to special circumstances related to market activities: Termination of the Depository Participant

Sr. No.Type of special circumstancesTimelines for the Activity/ Service


  • Depositories to terminate the participation in case a participant no longer meets the eligibility criteria and/or any other grounds as mentioned in the bye laws like suspension of trading member by the Stock Exchanges.


  • Participant surrenders the participation by its own wish.

Client will have a right to transfer all its securities to any other Participant of its choice without any charges for the transfer within 30 days from the date of intimation by way of letter/email.

Dos and Don'ts for Investors

For Do's and Don'ts please refer to the link Dos and Don'ts for Investor

Rights of investors

For rights please refer to the link Rights of investors

Responsibilities of Investors

For responsibilities please refer to the link Responsibilities of Investors

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