top of page

Investor Charter for StockBrokers

Vision

To uphold integrity, ethical conduct, and regulatory compliance while enabling investors to participate in securities markets transparently—fostering long-term wealth creation for our clients.

Mission

  1. To offer reliable, high-quality service by leveraging technology, innovation, and ongoing capability building.

  2. To build long-term relationships with clients based on trust, professionalism, and ethical conduct.

  3. To ensure strict adherence to compliance standards and promote full transparency.

  4. To place investor interest and protection at the center of all our services.

  5. To safeguard investor data and share it only where legally required or with the client’s explicit consent.

Key Services Offered to Investors

  • Execution of buy/sell orders in listed securities

  • Timely issuance of contract notes

  • Alerts regarding margin obligations

  • Early pay-in instruction support

  • Periodic settlement and reconciliation of client funds

  • Issuance of fund retention statements

  • Deployment of risk controls to manage market and operational risks

  • Processing changes to client profile upon instruction

  • Dissemination of circulars from Market Infrastructure Institutions (MIIs)

  • Provision of “Rights & Obligations” documentation

  • Sharing of Most Important Terms & Conditions (MITC)

  • Handling and resolution of investor grievances

Investor Rights

As a valued client, you are entitled to:

  1. Know the credentials of the firm and your account representative.

  2. Receive detailed disclosures of risks, charges, and obligations before you invest.

  3. Obtain completed account forms and all regulatory documents.

  4. Receive accurate and understandable account statements.

  5. Understand transaction terms and have full access to your funds as per rules.

  6. Be informed about all charges through a clearly laid out tariff sheet.

  7. Get your complaints addressed promptly by our compliance team.

  8. Close inactive or zero-balance accounts with minimal hassle.

  9. Obtain firm policies and disclosures related to your account.

  10. Be treated fairly and equitably in all dealings.

  11. Receive only compliant promotional communications.

  12. Claim compensation from the Investor Protection Fund, if applicable.

  13. Trade in derivatives post-eligibility verification.

  14. Receive system alerts while placing surveillance-sensitive orders.

  15. Access services suited to all clients, including persons with disabilities.

  16. Use educational resources published by Shree Naman Securities and exchanges.

  17. Access trading across multiple exchanges unless opted out.

  18. Choose to deal with any number of stockbrokers.

  19. Refer to the escalation matrix for quick resolution.

  20. Refuse to comply with any clause that violates regulatory provisions.

Important Timelines for Key Activities

Activity Timeline

KYC upload to KRA/CKYCR Within 3 working days of account opening

Client Onboarding Same day or within 7 days

Order Execution On the same day of receiving the order

Allocation of Unique Client Code Before commencement of trading

Delivery of Registration Documents Within 7 days of UCC upload to Exchange

Contract Note Issuance Within 24 hours of trade

Upfront Margin Collection Prior to trade execution

Margin Due Notifications On trade date (T Day) end

Funds Settlement as per exchange’s scheduled cycle (monthly/quarterly)

Account Statements Issued monthly

Retention Statements Within 5 days of fund settlement

Annual Statement Within 30 days of financial year-end

Grievance Redressal Within 21 calendar days of complaint receipt

Investor DOs & DON’Ts

DOs:

  • Read all account documents carefully before signing.

  • Keep copies of KYC, account forms, and UCC details.

  • Understand fees, products, and operational policies.

  • Register your mobile number and email for timely updates.

  • Receive and verify contract notes and statements.

  • Use the trade verification tool on exchange websites.

  • Retain records for future dispute resolution.

  • Reach out immediately in case of any discrepancy.

DON’Ts:

  • Don’t transact with unregistered individuals.

  • Don’t sign incomplete forms or leave blanks.

  • Don’t send trading funds to individuals or employees.

  • Don’t share trading passwords.

  • Don’t believe in fixed/guaranteed return schemes.

  • Don’t ignore alerts and messages from exchanges.

  • Don’t get influenced by market rumours or crowd behavior.

Grievance Redressal Process

Level 1: Contact Shree Naman Securities

Available: Monday–Friday | 9:00 AM – 6:00 PM (Trading Days Only)

Level 2: SEBI & Market Infrastructure Institutions

Resolution Stages:

  1. Submit complaint to broker

  2. Escalate to SEBI SCORES or SMARTODR if unsatisfied

  3. MIIs attempt resolution within 21 days

  4. If unresolved, move to Conciliation (21–31 days)

  5. If still unresolved, escalate to Arbitration (30–60 days)

In Case of Broker Default

If Shree Naman Securities & Finance Pvt Ltd is declared a defaulter:

  • Exchange will notify through circulars, email, and public notice.

  • Investors must submit claims within the specified time.

  • Access details on Exchange website including:

    • Claim form and SOP

    • List of defaulters

    • Investor Protection Fund eligibility

    • Status tracking facility

​

bottom of page